At Unlimited Holidays, we respect and protect your privacy.
Information We Collect
We may collect the following information:
- Name and contact details
- Passport information for visa processing
- Payment details for booking confirmation
- Travel preferences and requirements
How We Use Your Information
Your information is used for:
- Processing travel bookings
- Providing customer support
- Sending booking confirmations and updates
- Improving our services
Data Protection
- We do not sell or share your personal information with third parties except when required to complete travel services such as hotels, airlines, or visa authorities.
Communication
- By contacting or booking with us, you agree to receive communication regarding your travel services via phone, email, or WhatsApp.
Refund Policy
Cancellation by Customer
- Cancellation requests must be sent in writing via email.
- Refunds will be processed based on supplier policies (airlines, hotels, and tour operators).
Cancellation Charges
Cancellation charges may apply depending on the timing of the cancellation:
- 30+ days before travel: Minimal service charges
- 15–30 days before travel: Partial cancellation charges
- Less than 15 days: Up to 100% cancellation charges may apply
Non-Refundable Services
Certain services such as:
- Flight tickets
- Visa fees
- Promotional or discounted packages
may be non-refundable.
Refund Processing Time
Approved refunds will be processed within 7–14 working days to the original payment method.